This policy explains how the operator of ACENDSOFTWARE processes personal data when you visit the website, make a purchase, use an account, activate Ascend, or request support.

1. Controller and contact

The controller is the website operator identified in this site's legal notice or provider information.

Email: AcendSoftware@proton.me

Support: https://discord.gg/7syjqcCxmC

2. Data we process

• account and contact data, particularly your email address and WordPress account data;
• order and payment status, product, price, currency, and references supplied by the selected payment provider;
• license data such as the key hash or masked key, status, term, product code, and activation time;
• a hashed device identifier, installation token, and technical version data for device binding and abuse prevention;
• support messages and technically necessary server, security, and error logs.

Complete card, bank, or wallet credentials are processed by the relevant payment provider and are not stored in this website's license database.

3. Purposes and legal bases

We process data to perform the contract and provide downloads, accounts, license activation, term validation, and support; to comply with legal retention and recordkeeping duties; and for legitimate interests in IT security, fraud prevention, and reliable operation. Where consent is required, it is requested separately and may be withdrawn for the future.

4. Recipients and international transfers

Data is shared only as necessary with hosting, email, support, and payment providers and, where configured, an external license API. Depending on the payment method, PayPal or CoinPay may be involved and their own privacy notices also apply to their processing. International transfers are made only with the safeguards required by applicable law.

5. Retention

We retain data for as long as necessary for the contract, license records, support, security, and legal obligations. It is then deleted or anonymized unless a legal duty or legitimate reason requires continued retention. Security and error logs are generally retained only for an appropriate period.

6. Cookies and security

WordPress uses technically necessary cookies for login, sessions, and account security. Optional cookies or third-party content must only be loaded in accordance with the consent solution used on this site. Encryption in transit, access controls, and hashed device identifiers help protect data, although no technical system can guarantee absolute security.

7. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to processing, and may withdraw consent. You may also complain to a competent data protection authority. Please use the contact details above to exercise your rights.

8. Changes

This policy may be updated when services, providers, or legal requirements change. The version published on this page applies.