{"id":17,"date":"2026-07-31T23:28:35","date_gmt":"2026-07-31T23:28:35","guid":{"rendered":"https:\/\/ascend-ware.com\/?page_id=17"},"modified":"2026-08-05T15:26:02","modified_gmt":"2026-08-05T15:26:02","slug":"hilfe","status":"publish","type":"page","link":"https:\/\/ascend-ware.com\/?page_id=17","title":{"rendered":"Fehlerbehebung"},"content":{"rendered":"<div class=\"ascent-wrap\"><section class=\"ascend-section\">\r\n  <h1>Troubleshooting<\/h1>\r\n\r\n  <div class=\"ascend-panel\">\r\n    <h2>DEVICE_LIMIT<\/h2>\r\n    <p>The license is already active on another device. Request a device reset in your account (limits apply) or contact support.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ascend-panel\">\r\n    <h2>Reset<\/h2>\r\n    <p>After reset: restart Ascend and activate the key again. Reset never extends expiry.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ascend-panel\">\r\n    <h2>Offline grace<\/h2>\r\n    <p>Without server reachability Ascend stays usable about 7 days (configurable). Then: internet + sync.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"ascend-panel\">\r\n    <h2>License server unreachable<\/h2>\r\n    <p>Check firewall\/VPN. The API host must be reachable from your PC (HTTPS). Ascend.exe and AscendSetup use the same API base URL as the website.<\/p>\r\n  <\/div>\r\n\r\n  <p class=\"ascend-troubleshooting__links\">\r\n    <a href=\"https:\/\/ascend-ware.com\/?page_id=8\">Download<\/a>\r\n    \u00b7\r\n    <a href=\"https:\/\/ascend-ware.com\/?page_id=10\">Account<\/a>\r\n    \u00b7\r\n    <a href=\"https:\/\/ascend-ware.com\/?page_id=12\">Support<\/a>\r\n  <\/p>\r\n<\/section>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ascend-ware.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17"}],"version-history":[{"count":3,"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":105,"href":"https:\/\/ascend-ware.com\/index.php?rest_route=\/wp\/v2\/pages\/17\/revisions\/105"}],"wp:attachment":[{"href":"https:\/\/ascend-ware.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}