Consumer withdrawal policy

Right of withdrawal
You may withdraw from this contract within fourteen days without giving a reason. The withdrawal period is fourteen days from conclusion of the contract and does not begin before you have been properly informed of your right. Any longer statutory periods remain unaffected.

To exercise this right, inform us by an unequivocal statement, for example by email or post, addressed to:
[email protected]
Complete provider information: https://ascend-ware.com/impressum/?ascend_lang=pt

You may use the model form below, but this is not obligatory. You may also withdraw online at https://ascend-ware.com/vertrag-widerrufen/?ascend_lang=pt using the ‚Withdraw from contract‘ link in the website footer. Enter your name, contract details and email address, then select ‚Confirm withdrawal‘. We will promptly acknowledge the content, date and time by email on a durable medium and provide a downloadable receipt. No account, reason or successful automatic order lookup is required. Sending your declaration before the period expires is sufficient.

Effects of withdrawal
We will reimburse all payments received for the withdrawn contract without undue delay and no later than fourteen days after receiving your declaration. We will use the original means of payment unless you expressly agree otherwise, without any reimbursement fees.

We do not claim compensation for digital content or services supplied before a valid withdrawal. Download, activation, commencement or completion of performance does not shorten the fourteen-day right promised here. Where statutory law would permit earlier expiry, we grant the same right contractually on these terms. Checkout does not require a waiver of this right.

A valid withdrawal of a subscription ends the withdrawn contract and future renewals. Access to the withdrawn product ends; stop using or making the affected digital content available to others. Digital files need not be returned. Ordinary subscription cancellation remains available as a separate right.

Model withdrawal form
(You may complete and return this form if you wish to withdraw.)
To:
[email protected]
I/We (*) hereby withdraw from the contract for the following digital content / services (*): ____________________
Ordered on: ____________________
Order reference or contract description: ____________________
Consumer name(s): ____________________
Consumer address(es): ____________________
Consumer signature(s) (paper only): ____________________
Date: ____________________
(*) Delete as appropriate.

Version: 2026-11-02

Withdraw from contract